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Charity Summary

This is the charity information for: The Health Consumer Service Trust.

Charity Details

Deregistration details

Legal name of the Charity:

The Health Consumer Service Trust

Registration number:

CC23605

NZBN number:

9429043031214

Current Status:

Deregistered

Deregistration Date Requested:

28/02/2025

Deregistration Reason:

The charity is closing down permanently or has closed down (winding up)

Financial information at the time of Deregistration:

Accumulated Assets and Income:

Liabilities:

Below are details of The Health Consumer Service Trust at the date of deregistration:

Legal name of the Charity:

The Health Consumer Service Trust

Registration number:

CC23605

NZBN number:

9429043031214

Current Status:

Deregistered

Registration details

Date of Registration:

29/04/2008

Balance Date:

June 30

Registration history

Registration Action	Date effective	Reason
De-registered	28/02/2025	The charity is closing down permanently or has closed down (winding up)
Registered	29/04/2008

Address for service

Charity's Postal Address:

PO Box 15019

Dinsdale

Hamilton

3243

Charity's Street Address:

12 William Street

Otorohanga 3900

Ōtorohanga

Otorohanga

3900

Charity's other details

Phone:

078465552

Email:

lauren@healthcomplaints.co.nz

Website:

https://healthcomplaints.co.nz

Areas of Operation:

Bay of Plenty

Gisborne

Organisation with a focus on the following communities:

N/A

View Charity Link:

https://www.register.charities.govt.nz/Charity/CC23605

Purpose & Structure

Charitable Purpose

Health Consumer Services Trust works to facilitate the resolution of complaints and concerns of service users with their health provider.

Note: The main sectors, activities and beneficiaries are bolded.

Activities:

Provides advice / information / advocacy

Provides services (e.g. care / counselling), Provides human resources (e.g. staff / volunteers)

Sectors:

Health

Beneficiaries:

General public

Children / young people, Other charities, Voluntary bodies other than charities, Older people, People with disabilities, People of a certain ethnic / racial origin, Family / whanau

Entity Structure

Trust Structure: Our Trust Deed states that we must have between three and five Trustees. We currently have three Trustees that constitute our goverance board. Operations Structure: Our operation is managed by the executive officer and paid part time employees known as 'associates'. The number of associates paid varies depending on the number of complaints/concerns and the geographical location of the service user. We engage the services of McKenzie Strawbridge Chartered Accountants to assist wi

Annual Returns

Annual Returns are due within 6 months of a charity’s balance date (financial year-end), or a longer period if an extension has been granted.

Note: Charities that use the Tier 4 Combined Form to file their annual returns do not need to file their financial statements separately. The financial statements are included in their annual return summary.

Exemptions

This charity has been granted an exemption from filing an annual return by 30/12/2008 under Section 43 of the Charities Act 2005. The first annual return is due by 30/12/2009.

For Year Ended	Due Date	Date Submitted	Total Income	Total Expenditure	Financial Statements	Annual Return Summary
30/06/2025	31/12/2025	-	-	-	To be filed	To be filed
30/06/2024	31/12/2024	9/12/2024	$121,732	$224,371	Included in Annual Return
30/06/2023	31/12/2023	26/10/2023	$116,918	$200,784	Included in Annual Return
30/06/2022	31/12/2022	2/09/2022	$111,252	$183,337	Included in Annual Return
30/06/2021	31/12/2021	16/09/2021	$200,993	$243,103	Included in Annual Return
30/06/2020	31/12/2020	31/08/2020	$242,746	$247,204	Included in Annual Return
30/06/2019	31/12/2019	10/10/2019	$201,440	$233,961	Included in Annual Return
30/06/2018	31/12/2018	1/10/2018	$210,217	$252,612	Included in Annual Return
30/06/2017	31/12/2017	23/08/2017	$303,081	$256,927	Included in Annual Return
30/06/2016	31/12/2016	24/09/2016	$316,783	$255,098	Included in Annual Return
1

Officer Details

Officers

Officer Name	Position	Effective Date
Catherine Anne Ryan	Trustee	30/04/2008
Charles Murray Loewenthal	Chairman	30/04/2008

Past Officers

Officer Name	Position	Past Since
Anna Elizabeth Jackman	Trustee	31/08/2023
James Douglas Howland	Trustee	31/07/2020
Michelle Nathan	Trustee	30/06/2012
Cilla Ruruhira Henry	Trustee	31/03/2010

Charity Updates

Here is a list of all the details changed by the charity, for example adding or removing officers, amending rules, changing balance dates or updating address details.

Date Created	Reference	View Summary (.pdf <1MB)
20/10/2020	NOC011
15/11/2012	AR005
8/12/2011	AR004
25/11/2010	AR003
25/07/2008	NOC002

Charity Documents

Date Uploaded	Document Type	Reference Name